During peak holiday seasons, we may experience a high volume of orders, which may affect our ability to accommodate changes or cancellations. We apologize in advance for any inconvenience and appreciate your understanding.

Returns and Refunds:

• Damaged Items: If your order arrives damaged or defective, please contact us within 48 hours of delivery. Provide photographic evidence of the damage so we can process your replacement or refund quickly.
• Missing Items: If any item is missing from your shipment, notify us within 48 hours. Provide photographic evidence of the received shipment, and we will promptly send a replacement at no extra cost.
• Refunds: Refunds are processed upon receipt and inspection of returned items. Please allow up to 7 business days for the refund to appear in your account.
• Return Window: Returns must be initiated within 30 days of receiving your order.

Exchanges:

We accept exchanges for defective or missing items. Please contact us for assistance with replacing a product.

Return Method & Label:

• Returns are processed by mail.
• For defective or missing items, Doctor Barber USA covers the return shipping. Customers will receive a downloadable and printable prepaid label.

Restocking Fee:

There are no restocking fees.

Chargebacks:

We take chargebacks seriously and reserve the right to refuse service in cases of abuse or fraudulent claims.

Documented Shipments:

All orders are carefully documented and photographed before shipping to prevent fraudulent claims.

Contact Us:

For returns, exchanges, or questions, reach out to our team:

Address: 1707 E Oakton St, Des Plaines, IL 60018

Email: [email protected]

Documented Shipments: To prevent fraudulent claims, all orders are meticulously documented and photographed before shipping.

We appreciate your trust in Doctor Barber Men | USA. Our goal is to provide you with the highest quality products and exceptional customer service. Should you have any further questions or require assistance, please do not hesitate to contact us. Thank you for choosing Doctor Barber Men | USA!